Transit On-Demand Rider Tips

Transit On-Demand is a point-to-point van service which serves the ECU campuses and adjacent areas. This service is provided as a courtesy to help the ECU Community travel around campus safely. We have listed our rules and some helpful tips below to help you navigate our Transit On-Demand service:

Wait! Before Scheduling A Ride…

Service does not operate or may be limited during game days, most holidays or school breaks; please see the Transit service schedule for any changes to normal service hours. A valid ECU 1 Card is required to ride; only three guests are allowed per valid 1 Card. Vans are only permitted to wait up to three minutes before canceling your pick up as a no show. Dispatchers answer phone calls on a first come, first serve basis and cannot schedule rides in advance.

How to Ride:

  • When you need to get picked up, dial (252) 328-7433 or (252) ECU-RIDE
  • Be ready to give your name, pick up location and drop off location. We’ll need this information for everyone who is riding, including guests.
  • When a van is assigned to you, you’ll be notified of an approximate pickup time. Be sure to get to your pick up location a few minutes early and wait where you’re visible to the driver.
  • Have your ECU 1 Card ready! Once the van arrives, show it to the operator before boarding.

On-Demand Rider Policies:

  • In the event of an emergency, please dial 911.
  • Service is limited to the service area at all times (see our service area maps).
  • Once the ride is scheduled, the operator cannot deviate from original request.
  • Riders are limited to 4 rides per night.
  • Each ECU student, staff or faculty member is allowed three guests.
  • On-Demand rides will not duplicate destinations being serviced by a bus route.
    • If your destination is currently being served by a bus route, On-Demand can take you to a campus location to connect with the appropriate route.
  • On-Demand reserves the right to refuse service in any case where it is determined the service is being abused (e.g., multiple rides to a particular location hosting a party).
  • Smoking,  and alcohol, whether open or closed, are prohibited aboard all On-Demand vehicles.
    • The only exception for this rule is for riders who are of age – who book a trip to a shopping location, may transport sealed, unopened alcoholic beverages purchased during a shopping trip.
  • Disruptive behavior which threatens the safety of customers or On-Demand employee will result in police involvement; At all times Transit On-Demand operators have direct communication with the ECU Police Department.
  • Bags can be provided for anyone who is feeling nauseous. Any mishaps due to intoxication while in the van may result in a campus appearance ticket and being barred from On-Demand.
  • Once a van arrives at your location, the driver will wait up to three minutes before canceling. After your ride has been canceled, your ride will be considered as a no show and the van will move on to pick up other customers. If you call back once the ride is deemed a no-show, then your ride may be placed at the end of the queue. As a courtesy to other customers waiting on Transit On-Demand, please remember to cancel your trip as needed.